Refund policy
At Archivest HQ, we are committed to providing professional-grade operational frameworks that help your business scale. Because our products are digital downloads that are accessible immediately upon purchase, we operate under a strict "All Sales Final" policy.
Our Policy
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Non-Refundable: Once a purchase has been confirmed and the download link has been sent to your email, the transaction is considered complete.
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No Returns or Exchanges: Due to the intangible nature of digital templates, we cannot accept returns or provide exchanges for any of our digital files.
Why We Have This Policy
Our templates are designed to be immediately implementable. Once you have accessed the files, you possess the intellectual property, which makes it impossible for us to "take back" the product.
Exceptions
We take great pride in the quality of our frameworks. If you experience a technical issue with your file—such as a corrupted download or a broken link—please contact us immediately at hr.shinhari@gmail.com. We are committed to ensuring you receive the files you purchased and will provide a replacement or direct link to resolve any technical delivery issues.